Twain Time - New York, New York

family miller

I had an outstanding experience purchasing a 1958 Patek Philippe ref. 2551J from Twain Time. Ornella Volpatt was extremely helpful, informative, and transparent throughout the purchasing process. When I completed the transaction, I went to their shop in the Upper East Side of New York City, where I met both Andriana Petrou and Ornella Volpatt, both of whom were a delight. The Patek Philippe looked even better in person compared to the photographs previously provided to me. Thank you for such an amazing watch and purchase experience. I’m enjoying wearing my new watch as I type this review. A+

Renan E Aparicio

I recently visited Twain Time to have my watches adjusted and their batteries replaced, and I couldn't be more thrilled with the service provided by Andriana. From the moment I walked in, her warm and friendly demeanor put me at ease.

Andriana's expertise, attention to detail, and professionalism were truly impressive. She patiently listened to my preferences and made the necessary adjustments accordingly. Her commitment to customer satisfaction was evident in every interaction. Andriana went above and beyond to ensure that my watches fit comfortably, functioned perfectly, and that the services were completed it a timely manner. I appreciated her attention to detail and dedication to delivering exceptional results.

I cannot express how delighted I am with my experience at Twain Time thanks to Andriana. Her skill, professionalism, and friendly nature truly set the bar high for customer service. If you're in need of watch adjustments or battery replacements, I highly recommend seeking out Andriana's expertise at Twain Time. You won't be disappointed!

Caroline Jackson

Beautiful new space and such amazing and personal service. They could not have been more helpful and informative! They will forever be my go to for watch repairs.

Eric Raicovich

Adriana was so incredibly knowledgeable and answered all of my questions. It was my first big watch purchase and I couldn’t have felt in better hands. She made herself available and like I was a truly valued customer. I’d go back to her without question. We had a couple of hiccups that made the process longer than desired but these were out of her control and she did everything she could to correct.

Daniel Lee

I just wanted to highlight their commitment to customer service, even during these pandemic times. My entire experience was terrific - from start to finish. They are incredibly knowledgeable and really want to understand what the client wants, never pushing the sale.

Regarding the condition of my watch - I was very happy to see that the watch came in impeccable condition, even better than the description on their website.

I dealt directly with Ornella and found her very helpful and caring as well. I bought my watch through the phone and she took care of me during the entire process.

Highly, highly recommend Twain Time.

Darryl C

Andriana is amazing and extremely talented! She took such great care and went above and beyond my expectations with my timepiece repair. I would recommend this lovely shop to anyone that demands the utmost professionalism and attention to detail. Simply stellar!!!

Patrick Koballa

I recently purchased a watch online from Twain Time and my experience was perfect. The level of communication exceeded my expectations and the quality of the watch I received was better than pictured. Ornella was on top of the transaction and was truly concerned with my level of satisfaction. I would highly recommend this high end jeweler.

Eveline Gerck

Excellent service! They have advised me with my estate jewelry and also purchase with new watches. Friendly, caring and personal service. Adrianna is just terrific, always there for you!